1. Introduction
Welcome to BuildINT. We strive to provide a seamless and efficient service for managing your electricity bill payments. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed.
2. Payment Confirmation
Upon successful payment, a confirmation receipt will be sent to your registered email address. Please review the details of your payment carefully.
3. Cancellation Policy
3.1 Pre-Payment Cancellation:
You may cancel your payment before it is processed by the portal without any charges.
To cancel, please contact our customer support team at [support email] or call us at [support phone number] immediately.
3.2 Post-Payment Cancellation:
Once the payment is processed and the confirmation receipt is issued, cancellation is not possible through the portal.
If you need to dispute the payment, please contact our customer support team for assistance.
4. Refund Policy
4.1 Eligibility for Refund:
Refunds are generally not provided for successfully processed payments.
However, in cases of duplicate payments, incorrect amount entries, or other genuine errors, you may be eligible for a refund.
4.2 Refund Request Process:
To request a refund, contact our customer support team at support@buildint.co or call us at 9820270497 within 7 days of the payment date.
Provide your payment details, including the transaction ID, payment date, and the reason for the refund request.
4.3 Refund Approval:
Our team will review your request and notify you of the approval or rejection of your refund request within 10 business days.
If approved, the refund will be processed and a credit will be applied to your original method of payment within 15 business days.
5. Dispute Resolution
In case of any disputes regarding payments, please contact our customer support team.
We aim to resolve all disputes amicably and efficiently.
6. Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us at:
Email: support@buildint.co
Phone: 9820270497
Address: 408-412 Shrishti plaza, off Saki Vihar Road, Powai, Mumbai- 400072